Question 1

How quickly can you fix my damaged panels?

Accepted Answer

In most cases, we can repair or replace damaged panels within 1-3 business days. For common panel styles, we often have parts in stock for same-day or next-day service. Custom or discontinued panels may require ordering, which typically takes 5-10 business days. We'll provide a clear timeline during your free estimate. For emergency situations where a damaged panel compromises your security, we offer temporary solutions to secure your garage until the replacement arrives.

Question 2

What causes damaged panels in garage doors?

Accepted Answer

Panel damage typically results from several common causes: accidental vehicle impact (the most frequent), weather events like hail or high winds, age-related deterioration, and physical impact from sports equipment or debris. On the Oregon coast, we also see damage from salt air corrosion and moisture-related warping in wooden panels. Temperature fluctuations can cause panels to expand and contract, leading to stress cracks over time. Regular maintenance helps identify early signs of wear before they become major problems.

Question 3

Do you offer financing for new custom door installations?

Accepted Answer

Yes, we understand that a new garage door is a significant investment. We offer several financing options to make your project affordable: 0% interest financing for qualified buyers on terms up to 18 months, low monthly payment plans with extended terms, and seasonal promotional offers. During your free consultation, we'll discuss all available options and help you find a payment plan that fits your budget. We also accept all major credit cards and can often work with your home improvement loan providers.

Question 4

What's included in your 5-year warranty?

Accepted Answer

Our comprehensive 5-year warranty covers all parts and labor on installations and repairs we perform. This includes springs, cables, panels, openers, and all hardware. If any component we installed or repaired fails during normal use within 5 years, we'll fix or replace it at no cost to you. The warranty is fully transferable if you sell your home, adding value to your property. Manufacturer warranties on equipment may extend beyond our labor warranty, giving you even longer protection on major components.

Question 5

How often should I have my garage door serviced?

Accepted Answer

We recommend annual professional maintenance for most residential garage doors. However, doors that see heavy use (more than 4 cycles per day), doors in harsh coastal environments, or commercial doors may benefit from semi-annual service. Between professional visits, homeowners should perform monthly visual inspections, test the auto-reverse safety feature, and listen for unusual sounds. Our annual tune-up includes lubrication, safety testing, hardware tightening, balance adjustment, and a comprehensive inspection.

Question 6

Can you match my existing garage door style?

Accepted Answer

In most cases, yes. We work with all major manufacturers and have access to an extensive catalog of panel styles, colors, and materials. For doors less than 15-20 years old, matching panels are usually available. For older or discontinued styles, we can often find close matches or suggest alternatives that complement your home. During your free estimate, we'll assess your current door and provide options. In some cases, replacing a section of panels may be more cost-effective than trying to match a single damaged panel.

Question 7

What's the difference between torsion and extension springs?

Accepted Answer

Torsion springs are mounted above the garage door opening and use twisting force to lift the door. They're more durable, provide smoother operation, and are safer because they're contained on a shaft. Extension springs are mounted on either side of the door and stretch to provide lifting force. They're less expensive but have a shorter lifespan and can be dangerous if they break without safety cables. We recommend torsion springs for most applications and always install safety cables on extension spring systems.

Question 8

Do you service all garage door brands?

Accepted Answer

Yes, our technicians are trained and experienced with all major garage door and opener brands, including Chamberlain, LiftMaster, Genie, Amarr, Clopay, Wayne Dalton, Overhead Door, and many others. We stock common parts for most brands and can order specialized components as needed. Whether your door is a new smart-home-integrated system or a classic manual door, we have the expertise to service it properly.

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